Privacy Policy

Effective Date: April 1, 2026

Souq e Kamil Trading and Solutions WLL (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online store (the “Site”), in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect different types of information to provide and improve our services:

Personal Information

We collect personal data that you voluntarily provide, including:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information

This information is collected when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer support

Usage Data

We automatically collect certain technical information when you use our Site, such as:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Date and time of access
  • Device type and operating system

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site performance. Please refer to our Cookie Policy section below for more details.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To manage orders, process payments, and arrange delivery
  • Customer Support: To respond to inquiries and provide assistance
  • Service Improvement: To analyze usage and enhance website functionality
  • Communication: To send order updates, newsletters, and promotional content (with your consent)
  • Legal Compliance: To meet regulatory and legal obligations
  • Marketing: To personalize offers and display relevant advertisements (where permitted)

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Consent: When you have explicitly agreed (e.g., marketing emails)
  • Contractual Necessity: To fulfill orders and provide requested services
  • Legitimate Interests: To improve our services and user experience
  • Legal Obligation: To comply with applicable laws and regulations

You may withdraw your consent at any time.

4. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Limit how your data is used
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to certain types of processing (e.g., marketing)
  • Right to Withdraw Consent: At any time

To exercise these rights, please contact us using the details below.

5. Data Sharing and Third Parties

We may share your information with trusted third-party service providers, including payment processors and delivery partners, to operate our business effectively.

All third parties are contractually obligated to protect your data and use it only for specified purposes.
We do not sell your personal information.

6. International Data Transfers

Your data may be transferred to and stored in locations outside your country. Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

If we become aware that such data has been collected without parental consent, we will take immediate steps to delete it. Parents or guardians who believe their child has provided personal information should contact us promptly.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve website functionality and provide insights into user behavior.

2. How We Use Cookies

We use the following types of cookies:

  • Strictly Necessary Cookies: Essential for website functionality (e.g., login, shopping cart)
  • Performance Cookies: Help us understand how visitors use our Site
  • Functionality Cookies: Remember your preferences for a personalized experience
  • Targeting Cookies: Deliver relevant advertisements and measure campaign effectiveness

3. Your Cookie Choices

By using our Site, you consent to our use of cookies. You can manage or disable cookies through your browser settings.

Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block cookies from specific websites
  • Clear cookies upon closing the browser

Please note that disabling cookies may affect certain features of the Site.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: admin@souqekamil.com
Address: Office 304, 3rd Floor, K City Business Center, Building 75, Road 3201, Block 332, Bu Ashira, Kingdom of Bahrain

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.