What type of information is collected by us?
We collect two types of information about our Website Users: Personally Identifiable Information and Non-Personally Identifiable Information.
Personally Identifiable Information.
In the event there is any change in your Personally Identifiable Information like your address, phone number or email ID, you may send us intimation about the changes and we will make the necessary amendment in our records.
Non-Personally Identifiable Information
When And How Do We Collect The Information?
We collect information from you for various purposes including but not limited to the following:
If you choose to become a registered member of this Website, you must provide your name, address, telephone or cell phone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to the following: •Personal identification purposes •Completing purchases •Allowing us to contact you for customer service purposes •If necessary, customizing the content of this Website to strive to meet your specific needs •For making product or other improvements to our site In addition, we need your e-mail address to confirm your new member registration and each transaction you conduct on our site. You could, in addition, look forward to receiving by e-mail monthly newsletters, daily promotions offering special deals, updates for new services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e-mail messages. Please see our Opt-Out Policy described below for details.
As a registered member of this Website, you can choose to complete your online profile by providing us with personal preferences, credit card billing information, and other personal information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly. For example, you can store your credit card billing information so that when you make a transaction, we may automatically pre-fill the credit card billing information for you.
We value opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated, and used to make improvements to our Website and its services and to develop appealing content, features and promotions for our Website members. Survey participants are anonymous unless otherwise stated in the survey.
We may sponsor promotions to give our Website members the opportunity to win prizes. Information collected by us for such activities may include contact information and survey questions. We use contact information to notify the winners and survey information to develop promotions and product improvements to our Website.
Automatic Logging Of Session Data
We automatically log generic information about your computer’s connection to the Internet, which we call “session data”, that is anonymous and not linked to any personal information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our Website. An IP address is a number that lets computers attached to the internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor’s Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.
Access By Third Party Advertisers
The Third Party Advertisers may also employ technology that is used to measure the effectiveness of advertisements. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous, and does not link online actions to an identifiable person.
From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.
Compliance With Law
In addition to the circumstances described above, we may disclose our Website member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Souq E Kamil Trading & Solutions W.L.L. or any or all of its subsidiaries and associates, and its employees, directors or officers, or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Souq E Kamil Trading & Solutions W.L.L. or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition. Apart from the above, we may collect information from you for providing our complete range of services like issuing vouchers for products and/or services, maintaining discussion forums, interacting with Website Users for customer feedback and resolving customer queries and issues, processing requests for signing up for special offers and maintenance of Website.
When And to Whom Do We Release Personally Identifiable Information?
When And To Whom We Release Non-Personally Identifiable Information?
We may disclose or share Non-Personally Identifiable Information with Institutions, Business Associates and Third Party Advertisers. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) with Third Party Advertisers and other parties as provided below: We may use Third Party Advertisers to serve advertisements when you visit our Website. These companies may use Non-Personally Identifiable Information about your visits to this and other websites in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you. We also use Third Party Service Providers to track and analyze Non-Personally Identifiable Information usage and volume statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for Third Party Advertisers. Please note that this is not Personally Identifiable Information, only general summaries of the activities of our Users. Such data is collected on our behalf, and is owned and used by us.
What Is Our Opt-Out Policy?
At any time, you may unsubscribe from our email or sms or other newsletter or similar services through the “My Account” link on our Website’s home page. As a member, you will occasionally receive e-mail updates from us about special offers, new services, and other noteworthy items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive them, please click on the “unsubscribe” link or follow the instructions in each email message or send us an email.
What Security Measures Are Available On The Website?
We take reasonable steps to maintain the security of the Personally Identifiable Information that we collect, including limiting the number of people who have physical access to our database servers, as well as installing electronic security systems that guard against unauthorized access. However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk
All payments on our Website are VeriSign SSL secured. This means all personal information you provide on the Website is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The same process is replicated when you make purchases on our Website.
Deletion of Data
Users can request deletion of their data by contacting us by email from the registered email.